Our response rate to reviews was embarrassing. Now, the system alerts us to every new review and AI drafts a personalized response for us to approve in one click. We went from ignoring reviews to responding in under an hour. Our Google rating jumped from 4.2 to 4.7 in 90 days, which directly feeds us higher quality leads.
The done-for-you leasing support from Hope saved me so much time. Their system keeps leads organized, and their training made it easy to adopt new tech without stress. Honestly, I’m closing more leases now than ever before.
I was juggling a dozen apps for calls, texts, emails, and reviews. Now, my entire leasing operation runs from a single dashboard. I can see a lead's entire journey from their first call to their latest text to the tour they booked in one place. The visibility alone has made me 50% more efficient at managing my portfolio.
Before, leads fell through the cracks between calls, website forms, and Facebook messages. Now, every single lead from any channel is captured instantly and put on a personalized SMS nurture track. We've eliminated 'dead leads.' Our follow up time went from hours to seconds, and our tour-to-lease conversion increased by 22%."
Our leasing team was juggling texts, emails, and WhatsApp, and leads were getting lost. After switching to a centralized inbox with automation, every message is tracked, replies are faster, and last month we booked 29 tours from WhatsApp alone.
We finally closed the loop on our marketing. Now, we can track exactly which Facebook ad or Google listing leads to a phone call, which call leads to a booked tour, and which tour ends with a signed lease. We slashed our cost-per-lease by 40% by doubling down on what actually works and cutting what doesn't.
WhatsApp was a mess for us messages were scattered across personal phones, replies were slow, and we lost leads. Then we started using a centralized platform with automated messaging and performance tracking. It completely transformed the channel,last month, WhatsApp alone booked 29 tours and became our most reliable source of leases